Angebote zu "Relationship-Marketing" (3.008 Treffer)

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Relationship Marketing
41,00 € *
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Die Beziehungsführerschaft zum Kunden rückt neben den klassischen Wettbewerbsvorteilen, wie der Qualitäts- und Kostenführerschaft, als strategischer Erfolgsfaktor zunehmend in den Mittelpunkt. Deshalb gewinnt das Relationship Marketing - verstanden als Management von Kundenbeziehungen - für Unternehmen an Bedeutung. Das Buch gibt einen umfassenden Überblick über die Grundlagen eines effektiven und effizienten Einsatzes des Relationship Marketing für Unternehmen. Es entwickelt einen systematischen Managementansatz und stellt darauf aufbauend alle notwendigen Phasen des Managements von Kundenbeziehungen ausführlich dar. Schwerpunkte liegen auf den folgenden Aspekten:- Analyse des Relationship Marketing- Strategische Ausrichtung und operative Umsetzung des Relationship Marketing- Implementierung und Kontrolle des Relationship Marketing- Institutionelle Besonderheiten des Relationship MarketingStudierende finden in dem Buch den State-of-the-Art des Relationship Marketing. Praktiker erhalten einen detaillierten Überblick über den Managementprozess, zahlreiche Erfolgsbeispiele sowie die wichtigsten Zukunftstendenzen und Herausforderungen des Relationship Marketing. Aktuelle Entwicklungen des Relationship Marketing sind integriert, wie zum Beispiel Social Media-Kommunikation oder Customer Experience Management.Ausgezeichnet mit dem Georg-Bergler-Preis der Gesellschaft für Konsumforschung (GfK), des Fachverlags Handelsblatt und des Deutschen Marketing-Verbands (DMV) für das beste Marketing-Fachbuch durch die gelungene Verbindung von Wissenschaft und Praxis.

Anbieter: Dodax AT
Stand: 18.01.2020
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Relationship Marketing
106,99 € *
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Relationship Marketing provides a comprehensive overview of the fundamentals and important recent developments in this fast-growing field. "This book makes a landmark contribution in assembling some of the best contemporary thinking about relationship marketing illustrated with concrete descriptions of companies in the automobile industry, consumer electronics, public utilities and so on, which are implementing relationship marketing. I highly recommend this to all companies who want to see what their future success will require." PROF. PHILIP KOTLER, NORTHWESTERN UNIVERSITY, ILLINOIS

Anbieter: Dodax
Stand: 18.01.2020
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Relationship Marketing
109,99 € *
ggf. zzgl. Versand

Relationship Marketing provides a comprehensive overview of the fundamentals and important recent developments in this fast-growing field. "This book makes a landmark contribution in assembling some of the best contemporary thinking about relationship marketing illustrated with concrete descriptions of companies in the automobile industry, consumer electronics, public utilities and so on, which are implementing relationship marketing. I highly recommend this to all companies who want to see what their future success will require." PROF. PHILIP KOTLER, NORTHWESTERN UNIVERSITY, ILLINOIS

Anbieter: Dodax AT
Stand: 18.01.2020
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Relationship Marketing
74,90 € *
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The Banking industry in India has undergone radical changes due to the liberalization and globalization measures undertaken since 1991. Banks are experiencing stiff competition and focusing now on customer centric strategies to attain competitive advantage and retain profitable customers. With increased number of banks, products & services & practically nil switching costs, customers are easily switching banks whenever they find better services and products. Banks are finding it tough to get new customers and more importantly retaining existing customers. To retain High Net worth customers & attain competitive advantage, bank should focus strongly on relationship management with customers. The objective of this book is to understand the customers' perception towards relationship marketing practices & the impact of relationship marketing on customer satisfaction and loyalty. The present study consider bonding, trust, communication, conflict management, empathy, personalization, reciprocity & commitment as the elements of relationship marketing. This book enables in better understanding of relationship marketing practices of banking sector by the academicians and the practitioners.

Anbieter: Dodax
Stand: 18.01.2020
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Relationship Marketing
77,00 € *
ggf. zzgl. Versand

The Banking industry in India has undergone radical changes due to the liberalization and globalization measures undertaken since 1991. Banks are experiencing stiff competition and focusing now on customer centric strategies to attain competitive advantage and retain profitable customers. With increased number of banks, products & services & practically nil switching costs, customers are easily switching banks whenever they find better services and products. Banks are finding it tough to get new customers and more importantly retaining existing customers. To retain High Net worth customers & attain competitive advantage, bank should focus strongly on relationship management with customers. The objective of this book is to understand the customers' perception towards relationship marketing practices & the impact of relationship marketing on customer satisfaction and loyalty. The present study consider bonding, trust, communication, conflict management, empathy, personalization, reciprocity & commitment as the elements of relationship marketing. This book enables in better understanding of relationship marketing practices of banking sector by the academicians and the practitioners.

Anbieter: Dodax AT
Stand: 18.01.2020
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A Study of Marketing Managers' use of Relations...
61,90 € *
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The purpose of this study was to gain insight into the marketing manager's familiarity with and use of relationship marketing. By testing the hypotheses, this study was able to identify marketing managers' familiarity with relationship marketing, marketing managers' understanding of the best definition for relationship marketing, and how the marketing manager's knowledge of marketing technology has an impact on the use of relationship marketing.

Anbieter: Dodax
Stand: 18.01.2020
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A Study of Marketing Managers' use of Relations...
63,70 € *
ggf. zzgl. Versand

The purpose of this study was to gain insight into the marketing manager's familiarity with and use of relationship marketing. By testing the hypotheses, this study was able to identify marketing managers' familiarity with relationship marketing, marketing managers' understanding of the best definition for relationship marketing, and how the marketing manager's knowledge of marketing technology has an impact on the use of relationship marketing.

Anbieter: Dodax AT
Stand: 18.01.2020
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Relationship Marketing & Customer Satisfaction
49,90 € *
ggf. zzgl. Versand

Customer satisfaction is a leading indicator of consumer loyalty and repurchase intension, it increases customer lifetime value, and reduces negative word-of-mouth. Establishing long-term relationships with customers is really important task for the companies in present competitive business environment. Relationship marketing is an important strategy to establish strong, even emotional customer relations, continue and enhance long-term relationships for enduring benefits of the organisation. This book provides in-depth insights and incredible knowledge about the significance of relationship marketing in order to enhance customer satisfaction in retail business context. It provides insight about how a successful retailer-Tesco has utilised its loyalty Clubcard concepts to establish customer relationships to become successful retailer in the world.

Anbieter: Dodax
Stand: 18.01.2020
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Relationship Marketing & Customer Satisfaction
51,30 € *
ggf. zzgl. Versand

Customer satisfaction is a leading indicator of consumer loyalty and repurchase intension, it increases customer lifetime value, and reduces negative word-of-mouth. Establishing long-term relationships with customers is really important task for the companies in present competitive business environment. Relationship marketing is an important strategy to establish strong, even emotional customer relations, continue and enhance long-term relationships for enduring benefits of the organisation. This book provides in-depth insights and incredible knowledge about the significance of relationship marketing in order to enhance customer satisfaction in retail business context. It provides insight about how a successful retailer-Tesco has utilised its loyalty Clubcard concepts to establish customer relationships to become successful retailer in the world.

Anbieter: Dodax AT
Stand: 18.01.2020
Zum Angebot